Refund policy

REFUND & RETURNS POLICY

This policy applies to purchases made through strikzgripsock.co.uk.

CHANGE-OF-MIND RETURNS

For eligible online purchases, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

After notifying us, you then have a further 14 days to return the eligible goods.

To request a return, email:

hello@strikzgripsock.co.uk

Please contact us before sending anything back so that we can provide the correct return instructions and returns address.

HYGIENE-SEALED PRODUCTS

STRIKZ Pro Grip Socks are supplied in sealed packaging for hygiene reasons.

Change-of-mind returns can only be accepted where the original hygiene seal remains intact and the product is unused and unworn.

Once the sealed packaging has been opened or the hygiene seal has been broken after delivery, we cannot accept a change-of-mind return for the socks for hygiene reasons.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

RETURN CONDITION

For an eligible change-of-mind return, the product must be:

• Unused
• Unworn
• In its original sealed packaging
• Returned with the hygiene seal intact

FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED ITEMS

If your order arrives faulty, damaged, incorrect or not as described, please contact us at:

hello@strikzgripsock.co.uk

Please include your order number and, where appropriate, photographs showing the problem.

Your statutory consumer rights are not affected by this policy.

REFUNDS

Once an eligible return has been received, we will inspect it and confirm the outcome by email.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods.

Where required by UK consumer law, the original standard delivery charge will also be refunded.

If you selected a more expensive delivery method than our standard delivery service, any additional delivery cost above the standard delivery charge will not normally be refunded.

RETURN POSTAGE

For ordinary change-of-mind returns, the customer is responsible for the direct cost of returning the goods.

Where goods are faulty, damaged, incorrect or not as described, STRIKZ will deal with the appropriate return costs in accordance with your statutory rights.

CONTACT

For all return and refund enquiries, contact:

hello@strikzgripsock.co.uk